It involves receiving sound in the ear, perceiving sound in the brain, and processing the information offered by the sound to associate and distinguish it. This reflects the speaker’s character, her ability to speak to the values of the listener, and her competence to discuss the topic. This is also known as therapeutic listening as it is employed most often by counselors, conflict mediators, or religious representatives.Ī speaker aims to establish credibility on the topic at hand with her audience by appealing to ethos. When listeners react to a speaker from an emotional perspective, their ability to listen effectively is compromised.Ī level of relationship listening that aims to help the speaker feel heard and understand, also appreciated. These are barriers to having an open mind to receive the sender’s message.Ī word, concept, or idea that causes the listener to react emotionally. The preconceived notions or beliefs a listener might hold dear that can interfere with listening effectively. This is often employed when we are looking to make choices, or find points of disagreement with a speaker. When we are listening, aiming to gain information with which we will evaluate a speaker, or the product or proposal the speaker is endorsing. The feedback should be phrased as “The story you told about you and your sister in Disneyland really helped me to understand your relationship…” rather than “that was great, Jane.” Effectiveness of the communication depends on the two sharing a similar interpretation of the message and feedback (which can be verbal or nonverbal).įocuses on being specific, applicable, immediate, and intends to help the speaker to improve. The sender encodes a message for the receiver to decode. New stimuli is differentiated by comparing and contrasting with previously heard sounds.Ī traditional communication model that has both sender and receiver sharing responsibility for communicating a message, listening, and offering feedback. The process by which the mind sorts the perceived sound into a category so that heard information is recognized. This is the type of listening we might employ listening to music, watching television, or viewing a movie. Listening for entertainment or pleasure purposes.
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